F.A.Q

If your CD-RW drives can not be detected by our product, please view the Supported and Unsupported Drives List first. If you have any other questions, please contact us at supports@commandorsoft.com

1. What should I do before write the disc?
Windows 95/98/ME:
· Open 'Control Panel' and click on 'System'.
· Select 'Device Manager' tab.
· Click on the CD-Rom icon
· For every CD device in the list, do the following:
Select the Devices.
Select 'Settings'.
Enable 'Disconnect'.
Enable 'Sync Data Transfer'.
Disable 'Auto Insert Notification'.
Enable 'DMA' (if available).
Click on 'OK'.
· Reboot the system for settings to take effect.

Windows NT/2000/XP/2003 :
· Windows NT4 must have Service Pack 6 installed.
· Users must currently have Administrative rights.
· Set the following registry value to disable Auto-Insert Notification: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Cdrom/Autorun=0
· Reboot the system.

2. How I can know if your products could support my CD-RW or not?
Please view the Supported and Unsupported Drives List.

3. What is the system requirement?
Pentium 133 PC or higher, 32MB RAM or more, Windows 9X, Windows ME, Windows NT 4.0, Windows 2000 or Windows XP/2003, and a CD Recorder.

4. What should I do before write a disc?
1 Disable other processes running as background tasks (virus scan, screen-saver, etc...)
2 Try using a lower write speed especially on slow systems.
3 Don't run other applications while recording (especially on a slow system).
4 Don't access the hard disk.
5 Don't record from a network connection if at all possible - the network data transfer rate may be to slow.
6 Disable auto-insert notification for the CDR.

5. When I am writing certain mp3 files to the disc, the sound like they are recorded at 2x. What is the cause for this?
Our product will only currently decode Mp3 files which have an encoded frequency of 44.1Khz, 16Bit, and stereo. MPEG-Layer 3 is fully supported . This is not a bug. It is by design. Mp3 files must be high quality 44.1k for correct writing. Besides, why would you want to record a low quality mp3 to a CD? :)

6. When write the disc, the write buffer fluctuate dramatically while using Burn-Proof,are there any problems?
Burn-Proof will use as much of the drive buffer as possible and then wait for more data. This IS NOT A BUG. It works correctly.

7. Sometimes ,the software reported that "Some errors occurred",why?
1 Maybe the writing speed is too high. You should try lowering the writing speed.
2 Maybe the disc doesn't support the high-speed-recording feature.

8. Does the disc made by your products can be played in my car CD player?
Of course,it can.

9. How much CD-R does your products support?
All most all of IDE or SCSI, include CD-R, CD-RW, DVD-R or DVD-RW.

10. Does this tool can rip a 'Piece' of a audio track?
Not support now, but it will be available in the next version.

11. Should I install the ASPI drivers for my CD-R?
ASPI if not required for win NT/2000/XP/2003.

12. How can I hold the best quality when I converting a WAV to MP3 or WMA?
OK, you can adjust the options to the highest quality, but it will spent much time to convert,we recommend you to use the default settings.

13. I have other questions - who should I write to?
Please send your additional questions to supports@commandorsoft.com.